RETURNS
After your item(s) is marked delivered by the carrier, you will have up to 14 days to return your product(s). All returns must be authorized with a return merchandise authorization (RMA). Returns that are sent back to us without a return merchandise authorization (RMA) will be refused. Any return requests outside of the 14 day return window will not be accepted. Please email us at support@vorteqcarbon.com thoroughly explaining the reason you are requesting a return along with detailed photos and videos of the product, packaging, and shipping label.
Orders with issues or defects:
Example: Arrived damaged, Missing parts or pieces, Item is defective, Received wrong item.
This section applies to standard items only, and does not apply to custom-made items. Please email us at support@vorteqcarbon.com thoroughly explaining the issue you are experiencing along with detailed photos and videos. This is required to have your return request (RMA) approved. The buyer will be responsible for all return shipping fees once your return request is approved. To be eligible for a return, the item must be in its original packaging and accompanied by a receipt or proof of purchase. Unfortunately, we cannot accept returns or provide refunds for used, modified, painted, or installed parts. Once the return is delivered to us, we will need to inspect the product(s) before we can process a refund back to your original payment method.
Orders with no issues or defects:
Example: Ordered by mistake, Don’t like it, Changed my mind, Found a better price.
This section applies to standard items only, and does not apply to custom-made items. Please email us at support@vorteqcarbon.com explaining the reason you want to return your item(s). This is required to have your return request (RMA) approved. A restocking fee of 20% will be deducted from your refund. The buyer will be responsible for all return shipping fees. To be eligible for a return, the item must be in the same condition that you received it, in its original packaging, unused, and accompanied by a receipt or proof of purchase. Unfortunately, we cannot accept returns or provide refunds for used, modified, painted, or installed parts. Once the return is delivered to us, we will need to inspect the product(s) to ensure it is not damaged before we can process a refund back to your original payment method.
Custom-made orders:
Products that are marked "custom" or "made to order" are considered custom-made and are final sale. Custom-made items are identified by the term "made to order" in the product description and/or title. Due to the nature of custom-made goods, these items are not eligible for returns, exchanges, or refunds. However, if there is damage or defects with your product(s), please email us at support@vorteqcarbon.com thoroughly explaining the issue you are experiencing along with detailed photos and videos of the issue and we will assist you further.
Orders returned to sender:
If a package is returned to sender (us) due to missed delivery attempts, refusal, an incorrect shipping address, or failure to sign for the package, it will be processed as a standard return. A 20% restocking fee will be applied, along with any return postage fees incurred during the return process. It is the customer’s responsibility to accept their package or coordinate any necessary delivery changes with the shipping carrier. Please ensure that your shipping details are accurate at checkout to avoid delays or returns. If your order has been returned to sender and you would like it reshipped, please contact us immediately. Additional shipping fees may apply.
EXCHANGES
After you receive your order, you have up to 14 days to exchange your product(s). We will need to inspect the product(s) to ensure it is not damaged or defective before we can process the exchange. Exchanges only apply to items of the same order value. Items that are marked "made to order" will not be eligible for exchanges. The buyer is responsible for all shipping costs associated with the exchange, including the cost to ship the item back to us and the cost to ship the replacement item to the customer. To be eligible for an exchange, the item must be in the same condition that you received it, in its original packaging, unused, and accompanied by a receipt or proof of purchase. Unfortunately, we cannot accept exchanges for used, modified, painted, or installed parts. To start an exchange, please email us at support@vorteqcarbon.com for assistance. We will provide you with return instructions on how and where to send your package. Please note that we do not accept exchanged or returned items without prior authorization.
CANCEL AN ORDER
Standard orders:
Orders may be cancelled only within 24 hours of your purchase for a full refund to your original payment method as long as the item has not yet shipped.
Cancellation requests that are sent to us after the item is shipped or delivered will be considered a standard return and will incur a 20% restocking fee. The buyer will be responsible for all return shipping fees. We will provide you with instructions on how and where to send your package after it is delivered to you.
Please note that a 20% restocking/cancellation fee will be deducted from your refund for all standard orders that have exceeded the 24 hour time period, whether the item has been shipped or not. This fee is designed to cover the costs associated with processing and handling of payment and inventory. The buyer will be responsible for all return shipping fees. We do not accept returned items without prior authorization.
Custom-made orders:
Custom-made items are identified by the term "made to order" in the product description and/or title.
After the 24 hour time period has passed, the order is considered final sale and there are no exceptions for order cancellation due to the nature of custom-made goods.
LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages that have been marked as "delivered" by the carrier. If you believe your package has been lost or stolen, please contact the carrier to file a claim and report the issue. We will work with the carrier to assist in resolving any issues, but we cannot guarantee a replacement or refund.
DISCLAIMER
Please inspect your order upon delivery and notify us immediately, and no later than 14 days after delivery, if the item is defective, damaged, or incorrect. A timely notification allows us to assess the issue and take appropriate steps to resolve it.
Please note that we are not responsible for any installation fees or charges incurred through third-party services, including dealerships and other auto shops. Additionally, we are not liable for any product damage, vehicle damage, and/or personal injury resulting from the installation process. To ensure safety and proper functionality, we always recommend professional installation.
REFUND PROCESS
Once we receive the item, we will inspect it to ensure it meets our return policy criteria. If the item meets our return policy criteria, we will issue a refund for the cost of the item, minus any applicable fees (such as restocking fees or shipping fees). Refunds will be issued to the original payment method. Please allow 7-10 business days (depending on your bank/financial institution) for the refund to be processed.
RESERVATION OF RIGHTS
We reserve the right to modify our policy at any time without prior notice.
