This website is operated by Vorteq Carbon. Throughout the site, the terms “we,” “us,” and “our” refer to Vorteq Carbon. Vorteq Carbon offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Any new features or tools added to the store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have obtained consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit worms, viruses, or destructive code. Breach of these Terms may result in immediate termination of your access and services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason, including suspected fraud, violation of these Terms, or unauthorized use of the Service. We may suspend or terminate your account, access to the Service, or any orders at our sole discretion. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, your use of the Service, access to the Service, or any contact on the website without our express written permission. You may not access the Service through automated means, such as bots, scripts, or scraping tools, unless expressly permitted by us. In the event of any dispute regarding an order, you agree to contact us directly and provide us a reasonable opportunity to resolve the matter before initiating a chargeback, payment dispute, or any external escalation. You acknowledge that if a dispute is initiated outside our process, the outcome will be determined solely by the payment processor or bank. You also agree to comply with all applicable local, state, national, and international laws and regulations while using the Service, including but not limited to intellectual property, export, and tax laws. We reserve the right to investigate suspicious activity, prevent misuse of the Service, and cooperate with law enforcement as required. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We do not guarantee that any information, materials, product descriptions, pricing, or content available on this website is accurate, complete, or current, and we are not responsible for any errors or omissions. All material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making purchasing or other decisions without consulting primary, more accurate, complete, or timely sources. Product colors, dimensions, weights, and specifications may vary slightly from images or descriptions, especially for custom or handmade items, and all reliance on such material is at your own risk. This site may contain historical information, which is provided for reference only and may not reflect current conditions. We reserve the right to modify, update, or remove any content, information, or products on the site at any time without notice and are under no obligation to update any information, including after an order is placed. It is your responsibility to monitor changes to our site, verify product details, and confirm availability before making a purchase. By using the site, you agree that Vorteq Carbon is not liable for any loss, damage, or inconvenience resulting from errors, omissions, or reliance on the content or materials on this website.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time. We are not liable for any modifications, price changes, or suspension of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through this website. All products and services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy. We make every effort to display colors, images, and descriptions of our products accurately; however, slight variations may occur due to monitor settings, lighting conditions, photography, or the handmade nature of certain products. All custom, handcrafted, or aftermarket products may differ slightly from the images shown, and minor variations are considered normal. We reserve the right, but are not obligated, to limit the sale of products or services to any individual, geographic region, or jurisdiction, and to restrict quantities per customer, household, or order at our discretion. All descriptions of products, specifications, and pricing are subject to change at any time without notice. We reserve the right to discontinue or modify any product or service at any time, and any offer for a product or service is void where prohibited by law. Vorteq Carbon does not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. You agree that all purchases are made at your own risk and responsibility for verifying fitment, specifications, and suitability for your intended use rests solely with you.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order you place with us for any reason, including suspected fraud, violation of these Terms, or irregularities in account or payment information. At our sole discretion, we may limit quantities purchased per person, household, order, account, credit card, or shipping and billing address. Orders that appear to be placed by dealers, resellers, or distributors may also be restricted or canceled. In the event that an order is changed or canceled, we may attempt to notify you using the email address, phone number, or billing information provided at the time of the order, but we are not liable for failure to provide such notice.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, including full name, billing address, shipping address, email address, and payment information. You are responsible for promptly updating your account information, including changes to email addresses, credit card numbers, and expiration dates, to ensure we can complete your transactions and contact you as needed. Vorteq Carbon shall not be held liable for any loss, fees, or damages resulting from incomplete, inaccurate, or outdated account information.
All purchases are subject to our Refund Policy, and it is your responsibility to review and understand our policies regarding cancellations, returns, and exchanges prior to completing your order. By placing an order, you acknowledge and accept that we may exercise these rights to protect against fraud, misuse, or unauthorized transactions.
SECTION 7 – OPTIONAL TOOLS
Vorteq Carbon may provide you with access to third-party tools, software, or resources (“Optional Tools”) that we do not monitor, control, or maintain. You acknowledge and agree that all Optional Tools are provided “as is” and “as available,” without warranties, representations, or endorsements of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Vorteq Carbon shall not be liable for any loss, damage, claim, or liability arising from or related to your use of any Optional Tools, including, without limitation, third-party applications, links, or integrations.
Any use of Optional Tools is solely at your own risk, and you are responsible for reviewing, understanding, and complying with the terms, policies, and requirements of the relevant third-party provider(s). Vorteq Carbon does not guarantee the accuracy, functionality, security, or availability of any Optional Tools. We may, at our discretion, add, remove, or modify Optional Tools or other features on the website at any time, and any such additions or modifications shall also be governed by these Terms of Service. By using any new or updated features, you agree to comply with these Terms.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, services, or resources made available through our website may include materials from third parties. Third-party links on this site may direct you to websites, platforms, or services that are not owned, controlled, or affiliated with Vorteq Carbon. We do not review, endorse, guarantee, or make any representations regarding the accuracy, completeness, legality, reliability, or quality of any third-party content, products, or services.
By using any third-party websites, content, or services accessed through our site, you acknowledge and agree that Vorteq Carbon shall not be liable for any loss, injury, claim, damage, or expense of any kind arising from your use of or reliance on such third-party materials. You are solely responsible for reviewing and complying with the terms, policies, and practices of any third-party provider before engaging in any transaction or interaction. All complaints, claims, or questions regarding third-party products or services must be directed to the applicable third-party provider.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
Vorteq Carbon may request or receive submissions from you, including but not limited to contest entries, creative ideas, suggestions, proposals, plans, or other materials, whether submitted online, by email, by postal mail, or otherwise (collectively, “Comments”). By submitting any Comments to Vorteq Carbon, you grant us a perpetual, irrevocable, royalty-free, worldwide, sublicensable, and transferable right to use, reproduce, modify, publish, distribute, translate, and otherwise exploit such Comments in any medium or format, without obligation of confidentiality, compensation, or response.
You acknowledge and agree that Vorteq Carbon is under no obligation to monitor, edit, or remove any Comments, though we may, in our sole discretion, remove or modify content that we determine to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, harmful, or in violation of any party’s intellectual property rights or these Terms of Service. You represent and warrant that your Comments do not infringe upon the rights of any third party, including copyright, trademark, privacy, personality, or other proprietary rights, and do not contain libelous, abusive, obscene, or unlawful material, or any viruses, malware, or other harmful code.
You further agree not to misrepresent your identity, use a false email address, or impersonate any person or entity in connection with your Comments. You are solely responsible for the content, accuracy, and legality of any Comments you submit. Vorteq Carbon assumes no liability for any loss, damage, or claim arising from any Comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through Vorteq Carbon’s website or store is governed by our Privacy Policy, which outlines how we collect, use, store, and protect your information. By using our Services or submitting personal information, you acknowledge and agree to the terms of the Privacy Policy and consent to our collection and use of your information as described therein. Vorteq Carbon takes commercially reasonable measures to protect your personal information, but you understand and agree that no data transmission or storage system can be guaranteed to be completely secure. We shall not be liable for any unauthorized access to, disclosure, or loss of your personal information, except to the extent required by applicable law.
You are responsible for ensuring that any personal information you provide is accurate, complete, and current, and you agree to promptly update such information as necessary. Use of our Services constitutes your acceptance of the Privacy Policy and this section of the Terms of Service.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
While Vorteq Carbon strives to provide accurate and up-to-date information on our website and in our Services, we do not warrant that any product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other content is accurate, complete, reliable, current, or error-free. From time to time, information may contain typographical errors, inaccuracies, or omissions. Vorteq Carbon reserves the right, at our sole discretion, to correct any such errors, inaccuracies, or omissions and to update or remove information, modify pricing, or cancel orders if information in the Service or on the website is found to be incorrect, even after an order has been placed.
We undertake no obligation to update, amend, or clarify information in the Service or on the website, including pricing or product descriptions, except as required by applicable law. No reference to a specific update, publication, or refresh date should be interpreted as an assurance that all information on the website or in the Service has been updated or is current. By using our website and Services, you acknowledge and agree that reliance on any information provided is at your own risk. Vorteq Carbon shall not be liable for any losses, damages, or claims arising from errors, inaccuracies, or omissions, whether direct, indirect, incidental, or consequential.
SECTION 12 – PROHIBITED USES
In addition to other restrictions set forth in these Terms of Service, you are strictly prohibited from using the Vorteq Carbon website, its Services, or any content therein for any unlawful or unauthorized purpose. This includes, but is not limited to: (a) engaging in any illegal activity or soliciting others to do so; (b) violating any local, state, federal, or international law, regulation, or ordinance; (c) infringing on or violating the intellectual property rights of Vorteq Carbon or any third party; (d) harassing, abusing, threatening, defaming, slandering, disparaging, or discriminating against any individual or group based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected status; (e) submitting false, misleading, or fraudulent information; (f) uploading, transmitting, or distributing viruses, malware, or any other code or material that could harm or disrupt the operation of the Service, website, or any connected systems; (g) collecting, tracking, or storing the personal information of others without consent; (h) engaging in spamming, phishing, scraping, crawling, pretexting, or other unauthorized data collection methods; (i) using the Service or website for any obscene, immoral, or offensive purpose; or (j) attempting to bypass, interfere with, or circumvent any security measures or features of the Service, website, or associated networks.
Vorteq Carbon reserves the right, at our sole discretion, to investigate any suspected violations of these prohibited uses and to immediately suspend or terminate your access to the Service, website, or any related platforms without prior notice. You acknowledge and agree that any breach of these prohibitions may result in legal action and may subject you to civil or criminal liability to the fullest extent permitted by law.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Vorteq Carbon does not guarantee, represent, or warrant that your use of our website, Services, or products will be uninterrupted, error-free, timely, secure, or free from defects. We make no warranty that the results obtained from the use of the Services, products, or content will be accurate, complete, reliable, or meet your expectations. You acknowledge and agree that your use of, or inability to use, the Services, website, or any products obtained through the Services is entirely at your own risk.
All Services, products, and content provided by Vorteq Carbon are provided on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, or non-infringement. Vorteq Carbon, including our directors, officers, employees, affiliates, agents, contractors, suppliers, and licensors, shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from or related to the use of or inability to use the Services, website, products, or content, even if we have been advised of the possibility of such damages. Vorteq Carbon’s total liability for any claim arising from products or services shall not exceed the purchase price of the item(s) giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such cases, Vorteq Carbon’s liability shall be limited to the fullest extent permitted by law. For any issues with products, including defects covered under warranty, you must contact us directly to submit a warranty claim.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Vorteq Carbon, including our parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, and suppliers, from and against any and all claims, demands, actions, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees and court costs, arising out of or related to: (a) your breach of these Terms of Service or any policies, guidelines, or documents incorporated herein by reference; (b) your violation of any applicable law, regulation, or third-party right, including intellectual property, privacy, or publicity rights; (c) your use of the Vorteq Carbon website, Services, or products in a manner not expressly authorized by us; or (d) any content, data, or information that you submit, post, or transmit through our Services or website.
You agree that Vorteq Carbon will have the right, at our sole discretion, to assume the exclusive defense and control of any matter subject to indemnification, and you will cooperate fully with us in asserting any available defenses. You shall not settle any claim without our prior written consent. This indemnification obligation shall survive the termination of your account or access to the Services and continues to apply even after you cease using the Vorteq Carbon website or Services.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court or other competent authority, that provision shall be enforced to the maximum extent permitted by applicable law, and the remainder of these Terms shall continue in full force and effect. The invalidity or unenforceability of any specific provision shall not affect the validity, enforceability, or applicability of any other provision of these Terms. The parties agree to replace any unenforceable provision with a valid provision that most closely approximates the original intent and economic effect of the unenforceable provision.
SECTION 16 – TERMINATION
These Terms of Service remain in effect unless and until terminated by either you or Vorteq Carbon. You may terminate your agreement with Vorteq Carbon at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website. Vorteq Carbon may, at our sole discretion, suspend or terminate your access to the website, Services, or any part thereof at any time, without prior notice, if we determine or reasonably suspect that you have violated, or may violate, any provision of these Terms of Service.
Termination of your access does not relieve you of any obligations, liabilities, or payments incurred prior to the termination date. All rights, obligations, and liabilities that, by their nature, should survive termination, including but not limited to warranties disclaimers, limitations of liability, indemnification, and payment obligations, shall continue in full force and effect after termination. You acknowledge and agree that Vorteq Carbon shall not be liable to you or any third party for suspension or termination of access to the website, Services, or products, and any such action shall not constitute a waiver of any rights or remedies available to Vorteq Carbon under these Terms or applicable law.
SECTION 17 – ENTIRE AGREEMENT
The failure of Vorteq Carbon to exercise or enforce any right or provision of these Terms of Service shall not be deemed a waiver of such right or provision. These Terms of Service, together with any policies, guidelines, or operating rules posted on the Vorteq Carbon website or incorporated by reference herein, constitute the entire agreement and understanding between you and Vorteq Carbon regarding your use of the website, Services, and products, and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, including any prior versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against Vorteq Carbon as the drafting party. You acknowledge that no representations, promises, or statements outside of these Terms and policies have any effect or create any binding obligation on Vorteq Carbon. By using the Vorteq Carbon website or Services, you expressly agree that these Terms, along with the Privacy Policy and other incorporated policies, constitute the full and exclusive understanding governing your relationship with Vorteq Carbon.
SECTION 18 – GOVERNING LAW
These Terms of Service, along with any policies, guidelines, or separate agreements pursuant to which Vorteq Carbon provides you with Services, shall be governed by and construed in accordance with the laws of the United States and the State of California, without regard to its conflict of law principles. You expressly agree that any disputes, claims, or controversies arising out of or related to your use of the Vorteq Carbon website, Services, or products shall be subject to the exclusive jurisdiction of the state and federal courts located within California. By using our website or Services, you consent to the personal jurisdiction of these courts and waive any objections based on venue or inconvenient forum.
SECTION 19 – CHANGES TO TERMS OF SERVICE
Vorteq Carbon reserves the right, at our sole discretion, to modify, update, or replace any part of these Terms of Service at any time by posting the revised Terms on our website. It is your responsibility to review the Terms of Service periodically to stay informed of any changes. Your continued use of or access to the Vorteq Carbon website, Services, or products following the posting of any updates, modifications, or replacements constitutes your explicit acceptance of such changes. If you do not agree to any updated Terms, you must immediately discontinue your use of the website and Services.
SECTION 20 – ACCEPTED TERMS AT TIME OF ORDER
Standard Orders – Returns and Exchanges: Customers have up to 14 calendar days from the delivery date, as confirmed by the carrier, to request a return or exchange of standard, in-stock (non-custom) items. All returns or exchanges must be authorized through a Return Merchandise Authorization (RMA) prior to shipping. Items must be unused, in original packaging, and accompanied by proof of purchase. Products that have been used, installed, painted, modified, or damaged in any way are not eligible for return or exchange. Return shipping costs are the responsibility of the customer. Failure to notify Vorteq Carbon of a defect, damage, or fitment issue within 14 days constitutes a waiver of the right to return or claim a fitment issue.
Custom-Made (“Made to Order”) Orders: Products identified as “Made to Order” are custom-manufactured per order and are non-returnable, non-exchangeable, and non-refundable, except in cases of verified manufacturing defects or damage. Custom orders typically ship within 1–6 weeks from our overseas manufacturing facility, depending on production, quality control, and logistics. Customers must respond promptly to any order-related inquiries; failure to respond may delay shipping timelines. Once production begins, custom orders cannot be modified, canceled, or returned.
Fitment Guarantee and Customer Responsibility: Customers are solely responsible for selecting the correct product based on fitment information provided on the website. Vorteq Carbon does not assume responsibility for damages, improper fitment, or installation errors resulting from DIY installation or failure to follow professional installation procedures. Product images are for illustrative purposes; slight variations due to manufacturing, lighting, or environment are normal, and a 5–10% variation is considered acceptable.
Vorteq Carbon provides a Fitment Guarantee for products explicitly listed as compatible with the customer’s vehicle (e.g., 2015-2018 BMW F80 M3). To qualify, the product must be installed or have installation attempted by a licensed professional automotive shop. DIY installations are not covered. Fitment issues, installation difficulties, or manufacturing defects must be reported within 14 calendar days of delivery, with proper documentation including professional shop invoices and supporting photos or videos. Failure to notify within 14 days constitutes a waiver of the Fitment Guarantee claim. Vorteq Carbon reserves the right to deny claims if products have been misused, modified, damaged, or improperly handled. Replacement parts may be provided at Vorteq Carbon’s discretion. If a refund is requested instead of a replacement, the customer is responsible for all return shipping costs and applicable restocking fees.
Damaged or Defective Products: Customers must inspect all items immediately upon delivery and report any damage, defect, or incorrect fulfillment within 14 calendar days. Timely notification is required to be eligible for replacement, repair, or refund.
Restocking Fees: Returns of standard items due to buyer’s remorse, incorrect ordering, or “no defect” reasons will incur a 20% restocking fee. Returns resulting from verified damage, defect, or incorrect fulfillment by Vorteq Carbon do not incur a restocking fee, but the customer is responsible for return shipping costs. Packages returned to sender due to missed delivery, refusal, or incorrect addresses are subject to a 20% restocking fee plus return shipping costs.
Order Cancellations: Standard orders may be canceled within 24 hours of purchase for a full refund, provided the item has not yet shipped. Requests received after shipment or after the 24-hour window will be treated as a return of the delivered item and subject to the standard return policy, including applicable restocking fees.
Shipping and Handling:
Standard In-Stock Items: Ship from our California fulfillment center within 3 business days. Domestic U.S. delivery typically takes 2-5 business days. Delivery estimates are approximate and not guaranteed.
Custom-Made Items: Ship within 1-6 weeks, with international shipments taking 7-21 days depending on customs. Customers are responsible for all customs duties, taxes, import fees, and other regulatory charges.
Order Tracking: Tracking information is provided via email. Domestic tracking may take up to 24 hours to update; international tracking may not update until customs clearance.
Order Changes or Cancellations: Must be requested within 24 hours of order placement. Requests are not guaranteed, especially once production or shipment has begun.
Orders Returned to Sender: Packages returned due to missed delivery, refusal, incorrect addresses, or failure to sign are treated as standard returns. A 20% restocking fee plus return postage applies. Customers are responsible for accurate shipping information and coordinating with carriers.
Shipping Carriers: Vorteq Carbon uses reputable carriers including USPS, UPS, FedEx, and DHL. Carrier selection is at our discretion based on size, weight, and destination.
Legal Compliance and Fraud Prevention: Vorteq Carbon reserves the right to cooperate with law enforcement and report any unauthorized or fraudulent use of payment methods to local authorities.
Acknowledgment of Terms: By placing an order, customers acknowledge and agree that these conditions are binding, that they have read and understood Vorteq Carbon’s Returns, Exchanges, and Cancellation Policy, and that these terms govern the purchase agreement. These terms are designed to minimize disputes, clarify responsibilities, and protect both the customer and Vorteq Carbon.
SECTION 21 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to support@vorteqcarbon.com.
